里士满大酒店 - Hotel

• Clean and convenient

• Terrible admin

I ordered some food from another restaurant around 2 am. After that, I called admin (1234) to take the food for me to the room but the admin said very rudely to me. He said, "Don't you know what time to finish to order the food?" , "How many days did I stay here why don't know", "I can't find someone to take the food for you then you should wait until the morning." "No one work for 24 hrs." etc. When I complained to receptions, they did not take responsibility for this situation. They only said apologies. If the hotel still keeps this admin to work. So, I really recommend avoiding this hotel.

Reservation office didn’t arrange my airport pick up, paid and got the confirmation e-mail from the hotel but there was no car arranged upon my arrival!!

• Nice size room
• Nice shower
• Helpful staff

• I asked for a smoking room or area but none was offered.
• No fresh air

This Hotel served its purpose well. The staff was friendly and accommodating. WiFi was so so. Just disappointed there was no place for me to smoke. It’s not so bad for a quarantine hotel, if you have to be stuck somewhere for 7 days, I could think of worse.

• Good

Good service good 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

• Staff are very good, responsive
• Food is good

• Air Con temperature can not be adjusted, too cold.

• food was good
• cleanliness good

• Took 3 days to get the hotel confirmation once I booked the room with them
• I was charged twice but got the 2nd one refunded
• After I submitted all the documents to the hotel and was told that it was all complete, I received email asking me again to submit all my documents
• Our names were not on the list of passengers to be transported to the hotel at the airport but after showing the hotel booking were then allowed in the van taking us to the hotel.

The hotel itself was not bad but as mentioned above, it was a bit stressful having to wait so long for the booking confirmation from the hotel and we were waiting for the hotel confirmation before we could submit the request for the Thailand pass so we were a bit concerned that we would receive the Thailand pass before our flight and has to plead with the staff to please process our application promptly. Also the communication with the hotel could be better as it seem the staff taking care of the applications did not communicate with each other as I was asked to submit the same documents several times. Also, normally Thai people are friendly and welcoming but in this case no-one was greeting us and there was information given as far as meals or what we could expect except that there would be a nurse coming at some point to take the PCR test. That could be for the sake of being cautious for travelers coming from overseas but maybe a written explanation would have been helpful or a phone call of some sort. We ended up calling down to find out about the meals and when we did, we did receive lunch which was great and then not too long after we received dinner which was also very good. So it's not all negative but as we wanted to recommend this hotel to our friends as we stayed there before,it is in a good location and had good experiences from before, what I mentioned here is not to try to find fault but rather hopeful critique so that in the future the service could be even better. thank you very much.

• Everythings

• Nothing’s

Very. Good prices and excellent service comfortable near bts satiation highly recommend. I will come back to use of this hotel.

• Friendly
• Correct
• Good service helpdesk
• Good bed
• Good food

• Window locked

All went well and friendly from the moment entering the hotel upto checkout. Room is clean and sufficiently equiped for short stay. Bathroom is clean. Helpful services

• None

• 3 hours late pickup(3am instead of midnight)
• Food was consistently cold and tasted like crap
• Building smelled like an ashtray
• Poor communication between management and staff

Worst hotel I've EVER stayed at (and I've stayed in some real dumps). Still waiting for a refund as I only had to stay one night but had originally booked 7 as per requirements at the time

• Great location next to sky train station

• Meal are cold

The room is outdated Not enough power outlet No temperature control available Most of the time it’s too warm Inside the room

• Food always on time very helpful staff

• Stuck in room for 14 days

Dani from grand Richmond Hotel was brilliant throughout our quarantine, always willing to help and even got me food from 7 eleven when I had no money

• 美味的食物

• 还记得隔离的天数吗？如果已经接种过疫苗，应该减少

良好的概述，美味的食物，太多的隔离日。如果已经接种过疫苗，应该减少

• 工作人员做得很好，照顾客户

• 没有新鲜空气，窗户被螺栓关闭/空调无法调节到 25C 以上/淋浴温度无法控制，每隔几分钟冷热交替。

最初预订的是 Chorcher 度假村，在所有文件发送到移民局获得 COE 授权后的最后一刻被 Richmond 集团更改，这非常不方便，并导致抵达时的移民问题。 没有人喜欢诱饵和转换策略。这需要努力。

我有一个美好的逗留。员工亲切体贴，房间宽敞，餐点丰富。

• 城市景观
• 便利设施
• 服务
• 干净的
• 种类繁多的食物

• wifi速度慢但可以接受

享有城市景观的房间让您感觉自己没有被困在房间里，干净整洁，设施不错，您还可以要求瑜伽垫，食物很好，工作人员乐于助人，但无线网络有点慢，我很喜欢我的住宿

• 工作人员非常友好

• 服务可能很慢

Grand Richmond Hotel让客户感到宾至如归，服务周到。酒店似乎很难在用餐时间以外提供服务。

• 房间大，楼层高，视野好。
• 大多数餐点都不错，但有时他们会忘记上菜或有点延迟。

• 有时酒店忘记提供餐点。
• 服务延误。你必须一次又一次地打电话提醒他们。
• 退房时重复收取客房内服务费。您必须记下并重新检查它是否正确。
• 酒店工作人员总是犯错误。比如我要求换枕套；酒店让我等了 2 天，然后给了我一个非常旧的，与房间里的标准不一样。
• 我在西边订了一个房间，下午很热，一直到日落。

如果您不能忍受服务的延迟，请不要选择这家酒店。 由于酒店不会让他们的员工在整个期间（15 晚）打扫房间，您必须自己打扫，但浴室没有清洁工具。