where did he say he thought he would get special treatment? He's simply telling where he is from. Almost every thread about visas asks for country of origin.
many people have trouble completing the payment using the website and a mobile phone. It is/was a browser problem that could be avoided by completing the application on a pc instead of a phone.
I saw a lot of people slowing down the lines trying to pull stuff up on their phone. The staff looked frustrated waiting. Easier for everyone if you print out and just have a copy on your phone for backup.