Hello!

I have tried emailing the two emails on the website and both have bounced back saying they are incorrect

Does anyone have the correct email?

I have tried both listed on the website

[email protected]

[email protected]

Hello I am currently trying to make an appointment for immigration online. I have reached the point where I put in my email and receive an OTP however after numerous attempts, waiting for like 20+ minutes no email ever comes. I’ve tried a gmail one and my school one. Is there a certain email that works better or a time? Thanks.

Hi again,

I applied for my Thai Pass over 7 days ago with an outlook account and I didn’t realise there were issues with receiving the code. How long did it take to receive the QR codes with outlook email addresses? Has anyone got any advice?

I'm helping my mother in law apply for a tourist visa from london. They emailed requesting us to resend the flight and hotel booking but when we attach the requested docs and reply to the email we get it bounced back saying,

"Address not found

Your message wasn't delivered to [email protected] because the address couldn't be found, or is unable to receive mail."

Anyone have a similar issue and any suggestions?

Anyone who has been rejected for the Thai Pass, how long between receiving rejection from submitting ?.

Read this on the Thaiger about Thai Pass:

The system still does not accept Microsoft email addresses like the popular Hotmail domain, and those who submit with an email address from there will not receive confirmation. Microsoft is said to be working on resolving the problem now.

The Foreign Ministry offered the following suggestions for possible reasons the people are not receiving their QR code after submitting all their information at the Thailand Pass website:

Your email address is incorrect or the account’s storage is full

You have entered the same information or attempted to apply for the Thailand Pass several times

You did not upload a clear and valid Covid-19 vaccination passport

The documents that you submitted do not meet the requirements, like a hotel that doesn’t have RT-PCR testing available, etc.

Who has applied to the Thailand Pass system multiple times and encountered success, shortly after a later attempt?

I have read reports of this happening from at least a couple of users. I'm wondering if this could be worth a shot, in part due to technical problems that might have affected people who applied in the first few days?

Thanks to whomever can share their experience and offer any insight.

My gf got in touch with the thai consular in bkk and asked why the delay in issuing thai pass for me , their response was too many people applying more than once , and seemingly thai consular only recognises certain email addresses , surely they shoukd of stated that at the beginning of the application form , before everybody started filling it in , hence the reason why so many are not receiving a confirmation email !!! And understandably they try again thinking they have filled something in incorrectly ,, it doesn’t take rocket science to inform applicants as to what email addresses are and are not recognised !!!!

Hi my wife doing her coe to return to Thailand it's not accepting her email for some reason .anybody know the problem n fix ..thanks

Hi, I have been trying to set up an account at [members only] with no luck. I am not getting a confirmation email with a password after signing up. I even tried the "I forgot my password" option. It says it's sent the email but I'm getting nothing. I am using gmail by the way. And yes I've checked spam