Hello! I've applied for a refund from thai smile yesterday and i haven't received any update from them yet. How much time would they normally take to process the refund? I have submitted a form on their website asking for a refund as per terms and conditions and it said that I'm eligible for a refund after paying cancellation fee. But, the status of the refund is still pending. I have sent them an email but i haven't got a response yet. Has anyone applied for a refund from them before? If yes, how was your experience? How many days would they take to process the refund?

Hi who is the best airline for economy class passengers for luggage allowance idealy 2 checked in bags up to 30 kilos and 1 hand luggage up to 7 kilos thanks