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Why am I receiving a message that my username and passport are already used while booking a queue number in Thailand?

queuing system Thailand booking issues login problems username and passport account setup expat issues

Oct 8, 2019

5 years ago

ORIGINAL POSTER

Im trying to book at que number and this is what i got

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TLDR : Answer Summary

The user is encountering an issue while trying to book a queue number, receiving a message indicating that their username and passport are already in use. A commenter suggests that the user needs to log in to their existing account rather than trying to create a new one with the same credentials.

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Robert *******

nice color screen and username and passport is already used. You need to log in, not set up a new account with already used names and passport.

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Scott ********

ORIGINAL POSTER

thank you. I believe that's exactly the thing.

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Robert ******

this is because the site expects you to change the default password right after your first login.

Email the support team they normally get back to you within a few hours - this will let you login again.

Make sure you change your password right after. Else you will have to repeat the steps all over again.

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Ron *******

Reset your password

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Scott ********

ORIGINAL POSTER

thank you, thats what I've been trying to do. Sign in 😊

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Scott ********

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