I know exactly what you mean and I have had to endure many incidents such as these. Hope you got everything sorted. He will get his gam(karma). Sad little man!
The guy in your condo sounds like a massive prick, I hope you can get this sorted and when you do, politely let him know that you've sorted your issue no thanks to him and give him a huge smile.
There seems to be a lot more refusals since, which, forces those abusing border bounces to use the agents and therefore more money going into envelopes.