SureStay Plus by Best Western Sukhumvit 2 - Hotel

• It was pretty straightforward
• Once received results. It was ok

• For the price it cost the food was crap
• Room was ver basic

This is a money making scam for those involved,Thai government and hotels.it was the cheapest way for 1 night test and go and cost us 200 pounds

• The bed was comfortable and the bathroom good

• Staff on reception were terrible and treated us like prisoners

I have already emailed the hotel and received an apology and offer of one nights stay as compensation

• We were given a 7 day stay Pass at Bangkok airport however the hotel interpreted this to be 7 nights.

Despite have second negative PCR tests on day 6 with results day seven we were still not allowed to leave our room. The hotel threatened not to give our Thai freedom pass unless we stayed in the hotel room for one more night,thus further limiting our holiday time away from the hotel. Interpretation of the Thai rules beggars belief even told not to go to reception to raise my concerns( although I did) not that it did any good.

Avoid this hotel at all costs, you are treated like a convict or piece of dog shit!

• Room is OK looks smaller than picture indicates, bed comfortable

• Food is awful, just sent back green curry with uncooked chicken.most food bland, barely wam(never hot)
• Not allowed to leave room for 7 days, although negative PCR results and triple vaccinated.
• Would never have booked had known it was so bad.
• Still have 4 nights in this Prison to go!!

We are ordering in food every day(panda) as food provided is so poor. You would think we had the plague with all the staff in Protective kit.

• Process worked surprisingly well

• None

After watching the Thailand Pass rules change for several weeks before my entry, and almost cancelling my trip due to uncertainty, I bit the bullet and got on the plane. When I arrived in Bangkok, I exited the plane, cleared a medical screening station, cleared immigration, grabbed my bags, ad cleared customs (late night, there wasn't much to clear). I found the hotel shuttle, exactly where they said they would be. I was put on a ambulance-style shuttle, driven directly to the hospital where I went thru a 2-station COVID test. Never got out of the van, in and out in literally 2 minutes. Then driven to the hotel and checked in. It is now almost 1AM. Hotel asked if I would like a late meal before retiring I accepted, it was delivered in minutes. After a good meal and some solid sleep, the phone rings at 8:30. My test result is back, it is negative, I am free to check out and travel throughout the country.

After all of my concerns, from start to finish, the entire process worked exactly as described and was flawlessly executed by hotel and medical staff. I was very impressed. Thanks to all involved for an easy and stress-free experience. I am currently in Krabi having the time of my life. :)

• The pool area is nice.
• The room was clean.

• Our room was double booked, so we walked into somebody else living in our designated room. Furthermore the person was in covid-isolation!!
• The "breakfast" was terrible.
• The staff didn't really speak english.
• Everything in the room (chair, bed frame, etc.) is covered in plastic. Not very nice

Our room was double booked, so we walked into somebody else living in our designated room. Furthermore the person was in covid-isolation!! The "breakfast" was terrible. The staff didn't really speak english. Everything in the room (chair, bed frame, etc.) is covered in plastic. Not very nice. The pool area is nice. The room was clean.

• Just near the Bts PLOENCHIT...
• Supermarket also very near,coffee shop...

• Food delivered in plastic,but that's the policy off the Covid-19...it was very clean packed. Just so many wast...

Staff was very friendly! Stayed 3 nights which is OK. We were only for 1night in quarantine... If you have to be in quarantine for 1week I would take a bigger room with balcony...

• Clean

• Unorganised, I was not on the pickup list and had to wait at the airport until that was sorted out.
• Meals were all ready and purchased from supermarkets.
• There was no room service available other than that.
• No drinks available in the minibar.

Inform your customers right away when the PCR results are ready and not wait until they reach out multiple times.

• Smooth pickup at BKK airport
• On the way to the hotel a short 2 min visit to the hospital where they take the PCR-Test
• Result arrived within 12 hours (same-day)
• Fantastic Thai food at the hotel

Smooth pickup at BKK airport On the way to the hotel a short 2 min visit to the hospital where they take the PCR-Test Result arrived within 12 hours (same-day) Fantastic Thai food at the hotel

It was easy and fast to take the pcr test. The answer come after 6 hours. The hotel was okay. Thanks.

• Well organised
• On time
• Very comfortable room

• Food

Overall, I was very impressed with the Test & Go program, well organised and hassle free. Good hotel

• Airport pick up and Covid testing was straight forward

• No fault of the hotel but we got there late so we could only select the leftover meals

Everything went smoothly. We arrived quite late, so we slept and got our results directly in the morning. If you have time, I'd recommend picking up snacks and beverages from duty free at the airport, in case the one meal and drink isn't sufficient.

• Everything went as expected/planned, no delays, quick test results (7 hours). Food was OK but not very tasty. I stayed only 10 hours and don't have much else to say.

• No

Everything was as promised. A little wait at the airport (about 20 min) for the hotel van. Quick test results (in about 7 hours). There weren't any problems during the 1-night quarantine procedure.

• All good

• None

Everything well organized from airport pick up to hospital for my PCR then to hotel it was all smooth.PCR test result came before noon. Big clean room nice city view

• staff super friendly

Everything was pefect, from the arrival till checkout. All 5 Star Service. Hotel super good and perfect located

• The check-in and check-out were smooth
• The location was close to a mall and coffee shops
• I was given plenty of water to drink
• Clean and comfortable

• I waited a long time at the airport for the van to take me to the Covid testing place and hotel (more than an hour)

Sure Stay is a good place to choose for your overnight quarantine - they delivered everything as promised.

• Friendly staff, flawless service

• Room not as big and comfy as expected but just fine

Overall good service, pick up at the airport, transfer to the test facility and hotel was well organized. Friendly stuff and quick check in at the hotel. Could easily order food, which was quickly delivered.

• Good efficient check in
• Good location
• Very friendly staff

• None

I would recommend this hotel to visitors, location is good for sky train and also quiet , would look to stay here again when next in Bangkok

• Very clean

• Not the full menu for food once I arrived at the hotel

This is a very clean and good hotel. The room was perfect, staff was helping and all went very smoothly

• fast check-in
• organized. We did a PCR test on the way to the hotel
• fast check-out

• not enough choices in food
• had to wait a while at the airport

I stayed in a room with my husband and our daughter. It was a comfortable room, but without balcony. Good thing we only had to be quarantined for a night.