2.5 Grand Deluxe Thai Nationality
ポジティブネガ- Poor payment tracking & management
Payment tracking in this hotel was really a big problem. Booked a AQ room on 04 Jan for my lady friend returning to Thailand on 10 Jan, make payment on the same day, received confirmation letter on 5 Jan, check in on 10 Jan and was told they didn't receive the payment, questioning them why during this period they have not contact me on this issue, ask them to check again and they claimed didn't receive even though send them prove of bank transfer, no choice, make any bank transfer on 10 Jan so my lady friend can check in, during the first 3 days, keep asking them to check the first and second payment status, again claimed not receive, late on the 4th day of the her stay after timeless pursuing this matter, hotel called and informed they received 2 payments on this booking, which in the beginning claimed they didn't receive, tell them refund back to my bank account, they claimed need one month, what a joke, tell them to refund to my lady friend instead since she still staying in, until to her check out on 17 Jan, no fund been return and later told my lady friend over phone call they will transfer into her bank and will receive on 20 Jan. Although the stay was desirable, but the payment handling was really beyond expectation given so many good reviews.