SureStay Plus by Best Western Sukhumvit 2 - AQ / ASQ

The room was clean and the service was good. The Transportation from and to the Airport was well organised.

• When Thailand was rapidly reopening, the hotel was able to convert from 7 night quarantine plan to one night test and go. Different rates easily applied as credits back to the billing card used for reservation payment on file. They had arranged the stop from the airport pick up shuttle to the hotel at an easy to use private hospital, where we each got nasal swab tests before arrival at hotel and easy check in to our rooms.

• A little hard to understand the procedure with the lab workers due to language differences, but all went okay.

Lab results by midnight. Free to go by morning checkout. Hotel was also under construction on my floor. No worries, as they kept the noise and racket to a minimum.

• Quiet

• No snacka

Went ok, call reception for test results at 10.30 am ok, airport transfer smooth . Test done At drive thru hospital b4 check in , over all good experience, friendly room service.

• it works well after getting of a long flight

• Food takes a long time to get to the room

it works well after getting of a long flight and i liked the covid test on the way to the hotel so then you can rest straight away

• Staff of restaurant is very diligent, reminding us to order breakfast/lunch over the phone
• Hotel room is spacious and clean.
• Check-in and Check-out are smooth.

• There should be a paper in the room that has a QR code for us to order food using a mobile phone, it was not there. Only after talking to the staff at the restaurant did I learn that.
• We were not notified of the RT-PCR test result. When we checked in, we asked the frontdesk when the result would be ready and were told that it would be ready in 12 hours. We waited 12 hours and asked the frontdesk, they told us they would notify us when it would be ready. And then after a while, got a call from the frontdesk asking when we would like to check out, and the report had been ready.

I think test and go customers would like the result be notified as soon as possible so as not to waste time in the hotel room. They should improve that, reminding the staff to notify the customers as soon as they get the result from the hospital.

• Process is perfect and extra smooth.
• Food order is made very simple with a provided link.

• Results were available but Desk didnt call to tell us
• Expensive package

Good experience, but expensive package. Arrived at 11AM. Test were negative at 5PM but desk didn't call us, so we waited until the next day and called them.

• Testing was good results came back within 12 hours

Airport immigration was fast and easy. Only took 5 minutes. Hotel was clean and reception was professional. The experience as a whole was pleasant. There was a little wait after retrieving my luggage before the shuttle took me to be tested. About 30 minute wait. Testing was fast and everything after that went smoothly

• The staff is very helpful and always go the extra mile to help out.. you have the choice to order food outside depends on your taste if the one for hotel is not your type which is a plus and very fast delivery to the room once reach .

• No balcony but can open window for fresh air.

I will recommend this hotel with the experience I get and the staff is very polite and really helpful including the nurse was very nice..

• Feels like at home with friendly and careful staff

My mother lived in Sure Stay Plus by Best Western for 10 days for her quarantine. Her experience was amazing! All the staff is super professional, super responsible and super helpful! Very polite and very friendly!!!

My mother told she felt as at home. The room and bed lines were clean. The food was tasty and variety of choices even for her. Because she doesn’t eat meat, mostly vegetarian but can also eat fish sometimes. Food was always in time and hot. Everything is very easy and very smart. Especially for the people who do not speak English as my mother. As she checked in she could order all the food through whats app just clicking on a food image. All the communication with the staff and a nurse (about daily temperature) is organised through Whats App or Line. I helped her to translate at her first day but later she could just translate all in google and respond by herself. Which is very convenient! The responses from all the hotel staff are super quick!

The hotel provided 2 Covid tests. All the procedures were also well organised! We also need to mention that this hotel Is located not on the main road , it is located in a quite place. The room is quite big and comfy! Shampoo, shower gel and drinking water, coffee and tea in the room were provided. My mother and I are very thankful to all the staff for making her quarantine as easy and as beautiful as she could not even imagine! Definitely recommended This hotel!

• ประทับใจการบริการของโรงแรมนี้ค่ะ

1 of the best hotel in the heart James in BKK. ขอบอกต่อกันค่ะว่าได้มาพักกักตัวที่โรงแรมกักตัวแห่งนี้ การบริการประทับใจมากค่ะตั้งแต่ติดต่อเรื่องการจองโรงแรมทาง LINE การช่วยเหลือ โรงแรมใหม่กลิ่นหอมมากค่ะ อาหารรสชาติอร่อยให้เยอะมากค่ะ

• Very good service
• Caring staff
• Excellent medical service
• Good food
• Thai or European food
• Food order one day in advance
• Good wifi connection
• Quick response to all requests
• Small minibar in a room
• Big room
• Room available for smoking
• All quarantine measures are well followed
• Quiet place in a city centre
• Big comfy bed

I am very thankful to hotel staff for making my 2 weeks stay as comfortable as it is possible. All system works good.

• Owing to flight cancellation and other reasons, I changed arrival time twice, the reservation department helped me in time, get confirmation letter successfully.
• The food is hot every day. Guests can scan the QR code and order in advance, I like this so much even forgot but staff will call to remind order food.
• The room is clean, tidy and space with complete facilities, such as shampoo, shower gel and hair dryer.
• Minibar is so practical.
• Staff service was up to standard, they ask about health and greeted each day. Wechat service was convenient also.
• Relevant documents will be provided when quarantine off and help to call taxi.

• The windows cannot be opened for ventilation. windows are glued.
• The bath water is not hot sometimes, but it is acceptable.
• Wifi is not stable only sometimes, but it can also be used.
• In addition to the good supply of drinks and fruits, the choice of meals is limited.

Overall, this is a cost effective hotel. The beautiful French windows can see the opposite swimming pool directly. Three nucleic acid tests are required during the check in time, and the cost is included. Te hotel provides 14 days of masks and 1 bottle of alcohol gel, which can be protected in room. I will recommend to my friends if possible. Thanks the staff for their care, this is a nice experience.

• Everything was great, high quality for a great price. I'm very happy with my choice to stay with SureStay Plus by Best Western Sukhumvit-2. I would highly recommend it. Good food, very nice clean room and soft large bed. The staff took care of all my needs and went above and beyond when I made a request. I'll definitely stay there again. A very great experience!

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Everything was great, high quality for a great price. I'm very happy with my choice to stay with SureStay Plus by Best Western Sukhumvit-2. I would highly recommend it. Good food, very nice clean room and soft large bed. The staff took care of all my needs and went above and beyond when I made a request. I'll definitely stay there again. A very great experience!

• Helpful reception .. Good cook and kitchen staff THANKS GUYS ! Careful , mindful and delicate nurses

• I have not one bad thing to say about this place except that the quarantine may of been longer ..It really felt like a health retreat.

Very nice place ... kitchen and staff even call if they think you didnt place dinner ..Even thou i didnt want 2 staff called to double check ..I have no idea why there are bad reviews in regard to the food . i felt it was very healthy and even become healthier there due to the food and hygiene of the room ..

• The team is very good at delivery time. Super agile team. The food is good, but i wish it has more salt. Its probably my taste that is different. All the things i needed for the quarantine days it was on the room.

• The cleaning it wasn't so great. I wish there was cleaning products in the room for everyday cleaning. An the TV didn't work but that wasn't a problem for me.

In the end is was a very good time I've spended here. Have no regrets on booking this hotel. I do indicate for other people.

• Very good service and food

Everything is good. Great food and good wifi in the room. The staffs are friendly also resourceful on everything.

• Clean room
• Nurse was attentive
• Helping staff

• WiFi was weak

Really nice hotel. Nurse was helping so is staff. Food was delicious. Only WiFi was weak sometimes. Overall a good stay

• All in all very good stay; good bang for the buck and that's why I leave this review. Usually I dont.
• I wanted to keep my biceps in shape so I ordered extra eggs for each meal. Thought it was gonna rack up a decent bill on this, but they never charged me extra for any additions.
• Got a spinning bicycle included in the price.
• Very attentive staff.
• Modern rooms.

• Wifi could be spotty. Nothing I couldn't deal with though.

Everything went smooth from check in to check out. However, as of August 2021 I was not allowed outside. I could open my window,

• Spacious room
• Food exceptable
• Can get food delivery

• No change of linen
• No room cleaning items
• Mistake on order, Food order issue not change, as chef gone home

Was quite good, as the room is a little bigger than a standard room The room should have a seating lounge as too much time spent on the bed

• Spacious and comfortable room

• Poor food quality
• Almost every day, they forgot to bring the soup, dessert, and/or drinks or mixed up the food order
• Shower temperature difficult to regulate (always way too hot or rather cool)

The room is spacious and comfortable. However, the food quality is quite poor. In many cases, I could not eat much of it. In addition, they would often forget to bring the ordered soup, dessert, and drinks or mix up the order.